A free service for UK consumers
Investigate unknown phone charges
Identify who has charged you, and why
Find out what you can do to resolve a query
Why are there additional charges on my phone bill?
You may have additional charges on your phone bill if you, or someone using your handset, have interacted with phone-paid services through your mobile phone or on a landline. These could be things like in-app purchases, music and video streaming, donations to a charity, voting on TV or Radio, competitions, content services like Horoscopes, or a host of other services where you receive something in return for a small payment charged to your phone bill.
What happens next?
If you have an unknown charge on your phone bill, you can find out more about the charge and what it relates